CLIENT COMMITMENTS
We operate our business with the highest standard of ethics and integrity, and place major emphasis on quality, best practice and responsibility. Our customer-focused approach drives every area of our operation, and is the leading consideration in each of the four key commitments we have with our clients:
Service
Customer-focused service is central to our approach, and we pride ourselves on the professional relationship and rapport we develop with all our clients. Wherever possible we endeavour to personalise our service in a commitment to putting you first.
If required by the client, the pilot will contact farm workers prior to a job, including irrigators, tractor drivers and contractors, ensuring a safe work area and efficient application. We are also happy to collect chemicals from a local supplier and bring it with us to a job when needed.
Communication
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Kidman Aviation is available to speak with our clients 24 hours a day, 7 days a week, including public holidays. We proactively communicate with farmers, confirming work orders have been received and processed, work orders are being undertaken and finished and always provide work order completion documentation.
Quality & Transparency
Kidman Aviation is focused on delivering industry-leading aerial application services. We take pride in the quality of every job we complete.
Clients are provided with a completed job image, taken directly from our state of the art SatLoc G4 GPS system. This image shows the exact geographical location of each run completed by the plane, and highlights where the plane was flying with the spray valve (for liquid applications) or dump door (for solids) open.
We can also provide additional "as applied" information, such as water rate and cross track error.
Responsiveness
Available to speak to our clients 24hrs a day, we are highly responsive to all requests for service. In many instances, we have had staff and equipment at a property and working in less than 1 hour.
We have a professional partnership with Field Air, Australia’s AirTractor dealer. Our partnership with Field Air provides flexibility and the ability to increase our aircraft fleet and staff availability during times of increased demand.
